Introduction

Welcome to Nate Translations (“we,” “our,” or “us”). We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or otherwise interact with our services.

We believe that trust is an essential part of every customer relationship. Whether you’re browsing our collection of bilingual medical terminology guides, placing an order, or contacting us with a question, we are committed to handling your information responsibly, transparently, and in accordance with applicable privacy laws. Just as we are committed to providing high-quality educational resources, we are equally committed to respecting and protecting your privacy.

By using our website and services, you acknowledge that you have read this Privacy Policy and understand how your information may be collected and used as described below.

Information We Collect

To provide our products and services, we may collect certain information when you visit our website, create an account, place an order, subscribe to communications, contact us, or otherwise interact with Nate Translations.

Personal Information

When you make a purchase, create an account, or contact us, we may collect information such as:

• Full name
• Email address
• Billing address
• Shipping address
• Phone number (if voluntarily provided)
• Company or organization name (if applicable)

This information allows us to process your orders, communicate with you, and provide customer support.

Order Information

When you place an order, we may collect information related to your purchase, including:

• Products ordered
• Order history
• Order date and transaction details
• Shipping method
• Order status
• Customer service communications related to your order

This information helps us fulfill purchases, respond to inquiries, and maintain accurate business records.

Payment Information

Payments made through our website are securely processed by Shopify and its authorized payment providers. Nate Translations does not collect or store your complete credit card, debit card, or other financial account information.

Depending on your selected payment method, certain payment-related information may be processed directly by the applicable payment provider in accordance with their own privacy practices.

Device & Website Usage Information

When you browse our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages viewed
• Date and time of your visit
• Referring website or search engine
• General website usage and interaction data

This information helps us understand how visitors use our website, improve functionality, maintain security, and enhance the overall customer experience.

How We Use Your Information

We use the information we collect to operate our business, fulfill customer orders, improve our services, and provide a positive shopping experience. Specifically, we may use your information for the following purposes:

To Process and Fulfill Orders

We use your information to:

• Process and confirm your purchases
• Print and fulfill book orders through our trusted fulfillment partners
• Arrange shipping and delivery
• Provide order updates and confirmations

To Provide Customer Support

Your information allows us to:

• Respond to questions and inquiries
• Assist with order-related concerns
• Resolve shipping or printing issues
• Provide technical or customer service support when needed

To Improve Our Website and Services

We may use website usage information to:

• Understand how visitors interact with our website
• Improve website performance and functionality
• Enhance the shopping experience
• Develop and improve future products and services

To Communicate With You

We may contact you regarding:

• Order confirmations
• Shipping notifications
• Customer service responses
• Important updates regarding your purchases
• Changes to our policies or services when necessary

If you choose to subscribe to marketing communications, we may also send newsletters, product announcements, promotions, or other updates. You may unsubscribe from marketing emails at any time using the unsubscribe link included in those communications.

To Maintain Security and Prevent Fraud

We may use information to:

• Detect and prevent fraudulent or unauthorized activity
• Protect our website, customers, and business operations
• Verify transactions when necessary
• Comply with applicable laws and legal obligations

To Comply With Legal Requirements

In certain circumstances, we may use or disclose information when required to:

• Comply with applicable laws or regulations
• Respond to lawful requests from governmental authorities
• Protect our legal rights
• Enforce our Terms & Conditions and other policies

How We Share Your Information

Nate Translations respects your privacy and does not sell, rent, or trade your personal information to third parties for their own marketing purposes.

However, in order to operate our business and provide our products and services, we may share certain information with trusted third-party service providers when necessary.

Service Providers

We may share information with trusted companies that help us operate our business, including those that provide:

• Website hosting and e-commerce services
• Payment processing
• Print fulfillment services
• Shipping and delivery services
• Customer communication tools
• Website analytics and performance monitoring

These service providers receive only the information necessary to perform their services on our behalf and are expected to handle your information responsibly.

Payment Processing

Payments made through our website are processed securely by Shopify and its authorized payment providers.

Nate Translations does not receive or store your complete payment card information.

Please refer to your selected payment provider’s privacy policy for additional information about how payment information is processed.

Order Fulfillment

To print and deliver your order, we may share the information necessary to fulfill your purchase, such as:

• Your name
• Shipping address
• Ordered products
• Order identification details

Only the information required to complete your order is shared with our trusted print fulfillment and shipping partners.

Legal Requirements

We may disclose your information if we believe such disclosure is necessary to:

• Comply with applicable laws or legal obligations
• Respond to lawful requests from government authorities
• Protect the rights, property, or safety of Nate Translations, our customers, or others
• Investigate suspected fraud or unauthorized activity
• Enforce our Terms & Conditions and other business policies

Business Transfers

If Nate Translations is involved in a merger, acquisition, sale of assets, or other business transaction, customer information may be transferred as part of that transaction, subject to applicable privacy laws.

Cookies & Similar Technologies

To improve your browsing experience and provide certain website features, Nate Translations uses cookies and similar technologies on our website.

Cookies are small text files that are stored on your device when you visit a website. They help websites function properly, remember your preferences, and provide insights into how visitors interact with the site.

How We Use Cookies

We may use cookies and similar technologies to:

• Keep our website functioning properly
• Remember items in your shopping cart
• Save certain preferences and settings
• Improve website performance and functionality
• Understand how visitors use our website
• Analyze website traffic and usage trends
• Help maintain the security of our website

Types of Cookies We May Use

Essential Cookies

These cookies are necessary for the operation of our website. Without them, certain features—such as shopping cart functionality, secure checkout, and account access—may not work properly.

Performance & Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information such as:

• Pages visited
• Time spent on the website
• Navigation patterns
• General website performance

This information helps us improve our website and customer experience.

Functionality Cookies

These cookies allow the website to remember certain preferences, making future visits more convenient and personalized.

Managing Cookies

Most web browsers allow you to control or disable cookies through your browser settings. You may choose to delete existing cookies or prevent new cookies from being stored.

Please note that disabling certain cookies may affect the functionality of our website, including shopping cart features and other services.

Third-Party Technologies

Some trusted third-party services used to operate our website, such as Shopify or analytics providers, may also use cookies or similar technologies in accordance with their own privacy policies.

We encourage you to review the privacy policies of those providers if you would like additional information about how they use cookies and related technologies.

Data Security

Nate Translations takes the security of your personal information seriously. We use commercially reasonable administrative, technical, and organizational safeguards to help protect the information we collect from unauthorized access, disclosure, alteration, misuse, or destruction.

When you place an order through our website, your payment information is processed securely through Shopify and its authorized payment providers. Nate Translations does not collect or store your complete credit card or debit card information.

While we take reasonable measures to protect your information, no method of transmitting data over the internet or storing electronic information can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security, although we continually strive to use trusted service providers and appropriate security practices to help safeguard your information.

If we become aware of a security incident that may affect your personal information, we will take appropriate steps in accordance with applicable laws and notify affected individuals when required.

Your Privacy Rights & Choices

Nate Translations believes you should have reasonable control over your personal information. Depending on your location and applicable privacy laws, you may have certain rights regarding the personal information we collect about you.

Access to Your Information

You may request information about the personal data we maintain about you, including the types of information we have collected and how it has been used.

Correcting Your Information

If you believe that any personal information we have is inaccurate or incomplete, you may contact us to request that it be updated or corrected.

Requesting Deletion of Your Information

You may request that we delete your personal information, subject to applicable legal, tax, accounting, recordkeeping, or other business obligations that require us to retain certain information.

If we are unable to delete specific information due to a legal obligation, we will explain the reason where appropriate.

Marketing Communications

If you choose to receive promotional emails or newsletters from Nate Translations, you may unsubscribe at any time by clicking the “Unsubscribe” link included in those communications or by contacting us directly.

Please note that even if you unsubscribe from marketing emails, we may still send important non-promotional communications related to your orders, purchases, customer service requests, or changes to our policies.

Managing Cookies

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of our website.

Exercising Your Rights

If you would like to exercise any of the rights described in this Privacy Policy or have questions regarding your personal information, please contact us using the contact information provided at the end of this Privacy Policy.

We will review and respond to requests within a reasonable timeframe and in accordance with applicable privacy laws.

Data Retention

Nate Translations retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including operating our business, processing and fulfilling orders, providing customer support, maintaining business records, complying with legal obligations, resolving disputes, and enforcing our policies.

The length of time we retain information may vary depending on the type of information and the reason it was collected. For example, certain order and transaction records may be retained to comply with applicable tax, accounting, legal, or regulatory requirements.

When personal information is no longer needed for the purposes for which it was collected, and we are no longer required to retain it, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of the information in accordance with applicable laws and our business practices.

Third-Party Websites

Our website may contain links to third-party websites, services, or platforms that are not owned or operated by Nate Translations. These links are provided for your convenience and may include social media platforms, payment providers, service providers, educational resources, or other external websites.

Please be aware that this Privacy Policy applies only to information collected through the Nate Translations website. We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

If you choose to visit a third-party website through a link on our website, your interactions with that website will be governed by the privacy policy and terms of that third party. We encourage you to review their privacy policies before providing any personal information or using their services.

The inclusion of links to third-party websites does not imply endorsement, sponsorship, or approval of their content, products, or services unless expressly stated.

Changes to This Privacy Policy

Nate Translations may update or modify this Privacy Policy from time to time to reflect changes in our business practices, products, services, legal obligations, or applicable privacy laws.

When we make changes, we will post the updated Privacy Policy on this page and revise the “Last Updated” date at the top or bottom of the policy. Any changes will become effective upon posting unless otherwise required by applicable law.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

If we make material changes that significantly affect how your personal information is collected, used, or shared, we will take reasonable steps to notify you when appropriate, such as through our website or other available communication methods.

Your continued use of our website and services after any updates to this Privacy Policy constitutes your acknowledgment of the revised policy.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or how your personal information is handled, we encourage you to contact us. We are committed to addressing your questions and concerns in a timely and professional manner.

If you contact us regarding your personal information or a privacy-related request, we will make reasonable efforts to respond as promptly as possible and in accordance with applicable laws.

Last Updated: July 2026